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Frequently asked questions
Yes, to ensure that you are following an up-to-date training course within a reasonable time frame, all accesses expire 6 months from the date of purchase.
Any training not completed or started before the access expiration will become inaccessible.
Of course, you will always have access to your certificate if you have passed the training even after expiration.
Any training not completed or started before the access expiration will become inaccessible.
Of course, you will always have access to your certificate if you have passed the training even after expiration.
The User can purchase training courses with one access per training course for themselves only.
The Business account can purchase multiple participants, can manage and assign these purchases, as well as track his participants and access their certificates .
The Business account can purchase multiple participants, can manage and assign these purchases, as well as track his participants and access their certificates .
A - Codes in person ( -> ): Give the access and verification codes directly to the person.
B - Assigned codes in person ( -> ) : Assign the training in the 'Manage your access to training' menu without indicating an email, then give the codes directly to the person.
C - Sending by email ( -> ): Assign in the menu ' Manage your access to training' training while indicating the participant's email address.
B - Assigned codes in person ( -> ) : Assign the training in the 'Manage your access to training' menu without indicating an email, then give the codes directly to the person.
C - Sending by email ( -> ): Assign in the menu ' Manage your access to training' training while indicating the participant's email address.
Contact us. It may be that you have assigned the training to an IP/Training account that is not yours OR an assignment error.
Yes, it is possible to follow the training in several sessions.
However, for reasons of integrity and prevention of cheating, it is not possible to go back once a chapter/module is completed.
We therefore recommend that you always finish a chapter/module before leaving the training or follow it in one session.
However, for reasons of integrity and prevention of cheating, it is not possible to go back once a chapter/module is completed.
We therefore recommend that you always finish a chapter/module before leaving the training or follow it in one session.
Yes, however for security reasons you must contact us. We will need to validate the reason for the change.
Sure! Click on the 'Settings' button, then on the 'Your Account' option.
In the 'Account Information' submenu you will find the 'Switch to a Company Account' button.
You will need to confirm your password and you will have the option to enter your business name.
In the 'Account Information' submenu you will find the 'Switch to a Company Account' button.
You will need to confirm your password and you will have the option to enter your business name.
On the login page, click on 'Existing Account' followed by 'Forgot Password'.
Enter your email address and an email will be sent to you with a link to reset your password.
Enter your email address and an email will be sent to you with a link to reset your password.
Copy or note the access code as well as the verification code.
In the 'My Hub' page open the 'Add an access to a training' menu then enter the codes.
Once confirmed, the training will be added to your account.
In the 'My Hub' page open the 'Add an access to a training' menu then enter the codes.
Once confirmed, the training will be added to your account.
It is not possible to make this change at this time.
1-Quick access: The participant logs in in the 'Training Code' section of the login page.
2-By adding the access to an IP/Training account: The participant connects to his account then in the 'Training access' page adds the code in the 'Add an access to a training' menu. Confirmation of identity may be required.
2-By adding the access to an IP/Training account: The participant connects to his account then in the 'Training access' page adds the code in the 'Add an access to a training' menu. Confirmation of identity may be required.
You should normally have an error code that indicates the reason for the error. In some cases, you need to contact us.
Also note that we do not take MasterCard/Visa Debit credit cards!
Also note that we do not take MasterCard/Visa Debit credit cards!
Unfortunately our training courses are not refundable, but it is possible to transfer them or exchange them.
In any case contact us.
In any case contact us.
You have questions that are not in our FAQ or you simply want to contact us?
iptraining@interventionprevention.com
1-844-983-6433
iptraining@interventionprevention.com
1-844-983-6433
27-10-2025 04:37:27 AM